sendPACT: formal complaint about Haringey’s ‘coproduction’

Today, sendPACT has filed an official complaint against Haringey Council’s SEND’s department on what they have been calling the ‘coproduction’ group.

Earlier this year in April, we blogged about our meeting with Haringey about parental engagement. In July, we started to express our concerns. Absolutely no response from Haringey. So, today, we have finally drawn the line.

In an email to Haringey’s complaint department (which wasn’t easy to find on their website, by the way), we attached one letter of complaint, based on 6 issues, and 15 appendices of evidence.

  • Issue 1: Little urgency or importance placed on Haringey’s letter of commitment to coproduction
  • Issue 2: Fails to respond to sendPACT comments or questions from 15 July 2019
  • Issue 3: Fails to respond to sendPACT comments from 17 July 2019
  • Issue 4: Fails to respond to sendPACT comments or questions from 19 July 2019
  • Issue 5: Ignores all of sendPACT comments or feedback from 15 and 19 July 2019
  • Issue 6: Undermines sendPACT leading members MG and JD as a group since 9 May 2019

The letter and the issues may not make sense to you as a reader, but basically they have been ignoring our views and concerns about coproduction. If you would like to find out more about this, feel free to contact us at

See our letter below (via email to

Dear Sir or Madam,

We are writing to make an official complaint about the lack of acknowledgement, courtesy, and response of certain officials involved in Haringey’s SEND coproduction.

This is a serious flaw at the centre of any process of coproduction.

As we have not been able to get any response from the relevant members of staff, we now turn to Haringey’s complaint department for resolution.

Please see issues 1-6 in the following pages and relevant documentation enclosed. In summary:

  • sendPACT has been trying to be an active participant in the coproduction group/meetings since it commenced on 10 May 2019
  • Haringey officials have continuously ignored sendPACT emails of comments and feedback on progress of coproduction group/meetings (this has caused offence to the SEND parents who have invested their time, energy and resources around other work and family commitments, and this is a contradiction to the principles of coproduction)
  • Haringey officials do not acknowledge sendPACT’s leading members as a group (this is detrimental to any future working relationship

Please advise explanation for these issues, resolutions to the comments and requests that have gone unanswered, and further remedies which you might also consider in this matter.

Kind regards,


Cllr Joseph Ejiofor, Leader of Haringey Council
Cllr Zena Brabazon, Deputy Leader of Haringey Council, Deputy Leader of Haringey Council / Cabinet Member for Children and Families

Ann Graham, Director of Children’s Services



Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: